Privacy Policy

Effective Date: July 2026

Clay Counseling Services, PLLC ("Clay Counseling Services," "we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit www.ClayCounselingTx.com, request counseling services, purchase Journey of Life™ digital resources, or otherwise interact with our website.

By using this website, you agree to the practices described in this Privacy Policy.

Information We Collect

Depending on how you interact with our website or services, we may collect the following types of information.

Information You Voluntarily Provide

You may choose to provide information including:

  • Name

  • Email address

  • Telephone number

  • Mailing address (when applicable)

  • Appointment requests

  • General inquiries

  • Information necessary to provide counseling services

  • Information related to digital product purchases

Please do not submit confidential medical or mental health information through website contact forms or regular email.

Automatically Collected Information

Like many websites, we automatically collect certain technical information, including:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Pages visited

  • Date and time of access

  • Referring websites

  • General website usage information

This information helps us improve website functionality, security, and user experience.

Cookies and Analytics

Our website may use cookies or similar technologies to:

  • Improve website performance

  • Remember user preferences

  • Analyze website traffic

  • Enhance security

  • Improve overall user experience

You may disable cookies through your web browser settings; however, doing so may affect certain website features.

How We Use Your Information

Information collected may be used to:

  • Respond to your inquiries

  • Schedule counseling appointments

  • Provide counseling services

  • Process payments

  • Deliver digital products

  • Provide customer support

  • Improve website performance

  • Maintain website security

  • Meet legal and professional obligations

We collect only the information reasonably necessary to operate our practice and provide requested services.

Payment Information

Payments for counseling services or digital products may be processed through secure third-party payment processors.

Clay Counseling Services does not store complete credit card information on this website.

Payment processors maintain their own privacy and security policies.

Appointment Scheduling

Appointment requests may be submitted through this website or approved scheduling platforms.

Insurance appointments are currently offered exclusively through the Wellnite platform.

Submitting a scheduling request does not guarantee an appointment until confirmation has been provided.

Email Communications

If you contact us through email or our website contact form, we may use your information to respond to your inquiry.

Please remember that standard email is not a secure form of communication for confidential counseling information.

Counseling Records and HIPAA

If you become a counseling client, your protected health information (PHI) is governed by the Health Insurance Portability and Accountability Act (HIPAA), applicable Texas law, and professional ethical standards.

Clients receiving counseling services will receive additional privacy information describing how protected health information is collected, used, and safeguarded.

Information submitted through this website is generally not considered part of your clinical record unless it becomes part of your counseling services.

Journey of Life™ Digital Products

If you purchase Journey of Life™ digital resources, we may collect information necessary to:

  • Process your purchase

  • Deliver digital downloads

  • Maintain purchase records

  • Provide customer support

  • Comply with accounting and tax requirements

Purchases are also governed by our Digital Product License Agreement, Refund Policy, and Terms & Conditions.

Information Sharing

Clay Counseling Services does not sell, rent, or trade your personal information.

Information may be shared only when necessary to:

  • Process payments

  • Deliver purchased products

  • Schedule counseling services

  • Comply with legal obligations

  • Protect the safety of clients or others

  • Protect the rights and security of Clay Counseling Services

Information may also be disclosed when required by federal or Texas law.

Limits of Confidentiality

For counseling clients, confidentiality has legal and ethical limits.

Information may be disclosed without written authorization when required or permitted by law, including:

  • Risk of serious harm to yourself

  • Risk of serious harm to another person

  • Suspected abuse or neglect of a child

  • Suspected abuse, neglect, or exploitation of an elderly or disabled person

  • Court orders or other legal requirements

  • Professional supervision or consultation consistent with ethical standards

Third-Party Services

Our website may use or link to third-party services, including but not limited to:

  • Wellnite

  • Website hosting providers

  • Payment processors

  • Analytics providers

  • Email service providers

Each third party maintains its own privacy practices. Clay Counseling Services is not responsible for the privacy practices or content of third-party websites or services.

Data Security

Reasonable administrative, technical, and physical safeguards are used to help protect your information.

While we take appropriate precautions, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

Data Retention

Information is retained only as long as reasonably necessary to:

  • Provide requested services

  • Complete purchases

  • Meet legal and regulatory requirements

  • Maintain appropriate business records

  • Comply with professional record retention requirements

Counseling records are retained in accordance with applicable Texas laws and professional standards.

Children's Privacy

This website is not intended for children under the age of 13 without parental involvement.

Parents or legal guardians should contact Clay Counseling Services regarding counseling services for minors.

Your Choices

You may:

  • Decline cookies through your browser settings.

  • Contact us to update your personal information.

  • Request correction of inaccurate information.

  • Unsubscribe from marketing communications, if applicable.

Certain information may be necessary in order to provide counseling services or complete purchases.

Changes to This Privacy Policy

Clay Counseling Services may update this Privacy Policy from time to time.

Changes become effective when posted on this website. The Effective Date at the top of this page reflects the most recent revision.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Clay Counseling Services, PLLC

Website: www.ClayCounselingTx.com

Email: ClayCounselingTx@gmail.com