Practice Policies
Welcome
Thank you for choosing Clay Counseling Services, PLLC.
My goal is to provide a safe, compassionate, and professional counseling experience where you feel supported as you pursue healing, hope, and personal growth. The following policies are intended to answer common questions about counseling services, appointments, privacy, and the use of this website and Journey of Life™ resources.
If you have questions about any of these policies, please feel free to contact me.
Counseling Services
Clay Counseling Services provides professional counseling for individuals, couples, families, and adolescents. Services are available through telehealth for clients located within Texas.
Counseling services are individualized to meet each client's unique needs and may incorporate Christian principles when requested or appropriate. Every client is treated with dignity, respect, and compassion regardless of faith background.
Scheduling & Appointments
Appointments may be requested through this website, by email, or through an approved scheduling platform.
Insurance appointments are currently available exclusively through the Wellnite platform.
Appointment requests are not considered confirmed until you receive an appointment confirmation.
Payment & Cancellation
Payment is due at the time services are provided unless other arrangements have been made.
If you need to cancel or reschedule an appointment, please provide as much advance notice as possible. Late cancellations or missed appointments may be subject to fees consistent with your client agreement or scheduling platform policies.
Communication
General questions and appointment requests are welcome by email or through the website contact form.
For your privacy and security, please do not send confidential counseling information through standard email or website forms.
Clay Counseling Services does not provide 24-hour messaging or crisis response.
Telehealth
Telehealth counseling is available for eligible clients who are physically located within the State of Texas at the time of their appointment.
Clients are responsible for ensuring they have a private location, reliable internet connection, and appropriate technology for telehealth sessions.
Emergency Information
Clay Counseling Services does not provide emergency or crisis services.
If you are experiencing an emergency:
Call 911
Go to the nearest emergency room
Call or text 988 to reach the Suicide & Crisis Lifeline
Do not use email, voicemail, website forms, or scheduling requests for emergency situations.
Privacy
Your privacy is important. Personal information is collected only as necessary to respond to inquiries, schedule appointments, provide counseling services, process purchases, and improve your experience on this website.
Counseling records are protected under HIPAA and applicable Texas law.
→ Read our Full Privacy Policy
Website Use
The information provided on this website is intended for educational and informational purposes only and should not be considered a substitute for professional counseling, medical care, legal advice, or emergency services.
Visiting this website or contacting Clay Counseling Services does not establish a therapist-client relationship.
Journey of Life™ Resources
Journey of Life™ worksheets, handouts, assessments, workbooks, and other digital resources are protected by United States copyright law and are licensed—not sold—for personal or authorized professional use.
Please respect the time, prayer, and professional experience invested in creating these resources by using them only as permitted under your license.
→ Read our Digital Product License
Refund Policy
Due to the immediate delivery of digital products, purchases are generally non-refundable. If you experience a technical issue, duplicate purchase, or delivery problem, please contact Clay Counseling Services so we can assist you promptly.
Supervision Disclosure
Debbie M. Bryant is a Licensed Professional Counselor Associate (LPC Associate) in the State of Texas and practices under the clinical supervision of Nichelle Allen, LPC-S, in accordance with the requirements of the Texas Behavioral Health Executive Council.
→ Read the Full Supervision Disclosure
Good Faith Estimate
Under the No Surprises Act, clients who are uninsured or choose not to use insurance have the right to receive a Good Faith Estimate explaining the expected cost of counseling services before treatment begins.
Please contact Clay Counseling Services if you would like additional information or a copy of your Good Faith Estimate.
Questions?
If you have any questions regarding these policies or the services provided by Clay Counseling Services, please don't hesitate to reach out.
Clay Counseling Services, PLLC
Clay Counseling Services, PLLC
Faith-Based. Client-Focused. Growth-Oriented.
Helping individuals, couples, families, and churches find hope, healing, and growth through compassionate counseling and practical resources.
Faith-Based. Client-Focused. Growth-Oriented.
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